Digital Change

© Diakonie Wolfsburg/Katrin Zumkier

The path to the digital enterprise

Flexibility and agility are concepts closely connected to the digitalisation of the working world. Smart technologies change the way of team work. One example is Microsoft 365. This software offers various options such as Teams, OneDrive or SharePoint to enable teamwork within different locations. The Diakonie Wolfsburg runs 20 facilities additionally to the management departments and services like the central laundry and central kitchen. All of these facilities are distributed over 12 locations across 3 states. The direct exchange and networking are fundamental. Virtual meetings via video call are uncomplicated but, even more importantly, not dependent on the location.

The digitalisation of the care sector is of great importance for us. A digital documentation of the care process enables access to paperless resident files across all locations. Information can be exchanged faster and the care processes can be improved to serve the residents welfare. The nurse can access individual plans through a tablet. She will not only be able to see awaiting tasks but will also have access to information regarding special needs or specific dietary requirements. The chances of digitalisation in the care sector are immense since it contains more than just transferring analogue information into a digital form.

The nursing school of the Diakonie, which is training our future nursing staff, is counting on digitalisation. Through learning platforms, our staff in training is able to communicate and network. In-person training as well as home-schooling or a hybrid form are possible.

Our nursing school is one of 25 selected schools in lower saxony participating in the project “Digital Learning 4.0”. Special skills and abilities will be conveyed through skill-labs as the central training facilities, which will enable trainees to learn the application of skills under realistic conditions.

Human resources service and development plays a pioneering role for us in terms of digitalisation.  With the cloud-based HR platform LogaAll-in we have software at our disposal that supports us in all HR management tasks that arise.

Digitalisation changes the company’s culture

Digitalisation is so much more than the use of technology. It is changing the company’s culture. Right now, we are in the middle of changing and evolving to a digital company: Through digitalized technology we are not only supported but the work processes will be rethought. Only this will enable us to fulfil our clients’ wishes and requests in a goal- and service-oriented way.

Digitalisation also enables staff to practice knowledge management by having processes openly and transparently accessible. Specifically, this means that we count on digital technologies to strengthen our staff’s collaboration, self-organisation and responsibility. In order for our staff to profit from the digital change we are incorporating them in this changing process. Find out how this works in the interview with Daniela Engelbrecht, Head of Human Resources.

For me, digitalisation means

I am delighted by the various improvements brought to us by digitalisation. I am now able to work and communicate with colleagues on projects through Microsoft Teams while being no longer dependant on the location. This gives us also more flexibility timewise. This is a noticeable improvement of team work.

© Diakonie Wolfsburg/Sahnefotos

Companies are not only supported by digital technologies but also redesigned. It means that working processes need to be rethought. Only through doing that we will be able to fulfil clients’ wishes and requests in a service- and goal-oriented way as well as effectively and efficiently. We are rethinking our processes through the eyes of our clients.

© Diakonie Wolfsburg/Sahnefotos

Digitalisation enables a thorough and fast exchange of information, team work and short decision paths while being location-independent. This allows me to have more resources for human encounters with the residents and the members of staff. Additionally, my ecological footprint is smaller by having a hybrid working model.

© Diakonie Wolfsburg/Martina Ziegler

The digitalisation of our company offers a chance to leave old paths and to test new working methods. When it comes to introducing new technologies, it is important to have a thought-through plan to ensure the acceptance by the users. When a new path has been struck, an improvement of the day-to-day work can be seen immediately: shorter communication paths between all users will lead to faster solutions.

© Diakonie Wolfsburg/Martina Ziegler

The digital care file is not only replacing paper and pencil. Instead, it is a modern solution which will give the nurses more security in their work. Moreover, we can give our residents the perfect solutions by having all important information accessible with only one click on the tablet. It also makes our job  more attractive because it gives us more time with the residents.

© Diakonie Wolfsburg/Jannik Trappe

Digitalisation is a great chance for us. The requirements in the care sector are growing. Through digital care files we are shown the medicine the residents have to take or any allergies the residents might have. Furthermore, the digital care files are accessible for all members of staff from the nurses, to the care managers or the central quality management. Exchanges between different departments become easier.

© Diakonie Wolfsburg/Martina Ziegler

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